When trying to calm a dispute, what is the role of the security guard?

In the context of calming a dispute, the role of the security guard is to act as an outsider to the argument. This is crucial because being an outsider allows the security guard to maintain objectivity and neutrality. Their primary responsibility is to assess the situation from a distance, without being emotionally involved in the conflict. This enables the guard to facilitate communication between the disputing parties, de-escalate tensions, and seek an amicable resolution without taking sides.

The guard's outsider status is important for ensuring that they can remain calm and composed, providing a sense of authority and control in a potentially chaotic situation. By not being a part of the argument, the security guard can focus on safety and security, ensuring that the conflict does not escalate further while working to defuse the situation.

In contrast, acting as a family or marriage counselor would imply a level of emotional engagement and expertise that is beyond the scope of a security guard’s training. Being a party to the argument would compromise the guard's neutrality and could lead to biased actions or escalated tensions. Ignoring the dispute entirely would exacerbate the situation, as unresolved conflicts may escalate and threaten the safety of all involved.