What is the proper response to a request to answer questions from the media?

When responding to inquiries from the media, it's important to maintain professionalism and ensure that the organization's policies and guidelines are followed. Referring media representatives to your supervisor is the appropriate course of action because it helps ensure that any and all information shared is accurate, consistent, and aligned with the organization's communication strategy. Supervisors or designated personnel are typically trained to handle media inquiries and are often better equipped to provide appropriate responses, preventing any potential miscommunication that could arise from an untrained individual answering questions directly.

This approach also helps protect both the employee and the organization from any potential legal repercussions that might occur if sensitive or incorrect information is shared. By directing the media to the proper channels, you are promoting a culture of accountability and ensuring that all statements made to the media are authorized and vetted.