What approach should you take when dealing with difficult individuals?

When dealing with difficult individuals, maintaining a calm and composed demeanor is crucial. This approach helps to de-escalate potentially volatile situations, allowing for more effective communication. When you stay calm, you are better equipped to listen to the individual's concerns and respond thoughtfully, which can help build rapport and understanding.

Remaining composed also sets a tone for the interaction, demonstrating professionalism and control, which can lead to a more positive outcome. It shows that you are not easily provoked and are focused on resolving the issue at hand rather than getting drawn into conflict.

On the other hand, arguing your point can escalate tensions, ignoring their concerns can lead to feelings of frustration or disrespect, and being confrontational may provoke the individual further, increasing the likelihood of a negative confrontation. Therefore, staying calm and composed is the most effective and appropriate strategy in these situations.