If you are threatened physically by someone who refuses to allow an inspection of items being taken from the client's premises, what should you do?

When faced with a situation where someone poses a physical threat and refuses to comply with an inspection of items being taken from a client's premises, the most prudent response is to report the incident from a secure position. This approach prioritizes safety—yours and others'—and adheres to the principles of de-escalation and appropriate escalation of authority.

By reporting the incident from a secure position, you ensure that you are not escalating a potentially dangerous situation further. Engaging directly with a threatening individual could provoke aggression and lead to harm. Instead, removing yourself from the confrontation allows you to communicate the situation to law enforcement or management, who are better equipped to handle such threats. In security roles, often the priority is maintaining a safe environment rather than taking matters into your own hands.

This response also aligns with the protocol that security personnel should follow: observe, document, and report. Engaging in actions such as making an arrest or using force could lead to legal ramifications, as these actions typically fall outside the authority and training of an unarmed security guard. It is critical to handle tense situations with caution and prioritize sticking to established security procedures.